AI Voice Agents
AI voice agents that answer every call
A phone agent that speaks like your best receptionist, books straight into your calendar and passes the hard calls to a person. Day and night, in English and German.
Most businesses lose calls they never hear about. The line is busy, the practice is closed, the one person who knows the answer is with a client. Every missed call is a booking that went to someone else.
We build AI voice agents that pick up on the first ring. They hold a natural conversation, answer from your own information, check real availability and write the booking into the system you already use. When a caller needs a human, the agent says so and transfers the call or leaves your team a clean summary.
We design, build and run the agent for you. You do not need an engineering team, and you do not have to change your phone number.
What the voice agent does
Answers on the first ring
No hold music and no queue. The agent picks up every call, including evenings, weekends and the lunch hour when the front desk is empty.
Books into your real calendar
It checks live availability and writes the appointment into your booking system, practice software or Google and Microsoft calendars. No double bookings, no callback list.
Answers from your own knowledge
Opening hours, prices, directions, preparation notes, policies. The agent answers from a knowledge base we build with you, not from the open internet.
Hands over to a person
Urgent, sensitive or unusual calls go to your team. The agent transfers the call or sends a written summary with the caller’s name, number and request.
Speaks more than one language
English and German out of the box, with further languages on request. The agent can switch language when the caller does.
Tells callers it is an AI
The agent introduces itself as an AI assistant, as the EU AI Act requires. Callers who prefer a person can ask for one at any point.
Where voice agents work best
Medical, dental and physio practices
Appointment booking, rescheduling and cancellations, plus the questions the front desk hears fifty times a day. Clinical questions always go to staff.
Golf clubs, hotels and restaurants
Tee times, table and room reservations, event enquiries and member questions, handled while your team looks after the guests in front of them.
Service businesses and field teams
Qualify new enquiries, collect job details and book site visits, so your team calls back prepared instead of starting from zero.
Overflow and after-hours cover
Keep your people on the phones during the day and let the agent take the overflow and the night shift.
How we build it
- 01
Call review
We map the calls you get today: who rings, what they want, and which answers need a human. That becomes the agent’s brief.
- 02
Voice, script and knowledge
We choose the voice, write the conversation flows and build the knowledge base from your documents, website and team input.
- 03
Connect and test
We connect your phone line and booking system, then test with real call scenarios until the agent handles them the way your best receptionist would.
- 04
Go live and improve
The agent goes live on your number. We review transcripts, fix gaps and keep it current as your services, prices and hours change.
Your callers’ data stays under your control
Voice agents handle personal data, so we design for GDPR from the first call flow. Recordings and transcripts are kept only as long as you decide, and callers are told they are speaking to an AI.
We host in the EU by default. Where a hosted speech or language model is the right choice, we use providers under a data processing agreement with training on your data switched off. For stricter settings we can run parts of the stack on infrastructure you control.
Connects to
- Your existing phone number and PBX
- Google Calendar and Microsoft 365
- Practice and booking software
- CRMs such as HubSpot and Pipedrive
- Email and SMS confirmations
- Webhooks and custom APIs
AI voice agent questions
What is an AI voice agent?
An AI voice agent is software that answers phone calls and speaks with callers in natural language. It understands what the caller wants, answers from your business information, and can take actions such as booking an appointment or transferring the call to a person.
Will callers know they are speaking to an AI?
Yes. The agent introduces itself as an AI assistant. The EU AI Act requires this for systems that talk to people, and in our experience callers respond well to honesty. Anyone who wants a person can ask for one.
Can we keep our existing phone number?
Yes. We forward calls from your current number or connect to your phone system. You decide when the agent answers: all calls, after hours only, or only when your team is busy.
What happens when the agent cannot help?
It hands over. Depending on your setup it transfers the call live, takes a message, or sends your team a written summary with the caller’s details and request. We define these handover rules with you before launch.
Is an AI phone assistant GDPR compliant?
It can be, if it is built for it. We host in the EU by default, sign a data processing agreement, keep recordings only as long as you choose, and disclose the AI to callers. We also document the setup so your data protection officer can review it.
How long does it take to launch a voice agent?
It depends on how many call types and systems are involved. A focused agent for booking and common questions is usually live within a few weeks. We give you a firm timeline after the call review.
Stop missing calls
Tell us how your phones work today. We will show you which calls an agent can take and what it would take to build.