Frequently Asked Questions

We follow a 'Private by Architecture' approach. You decide where each system runs: our EU hosting, your own cloud account or your own servers. Your data is never used to train public models, and every system is designed for GDPR and the EU AI Act. We also stay after launch and run what we build, instead of handing over a prototype.

Privacy isn't an add-on for us: it's the core of our architecture. We implement end-to-end encryption, use private infrastructure, build to GDPR and HIPAA requirements, and conduct regular security audits. Where a hosted language or speech model is the right choice, we use it under a data processing agreement with training on your data switched off. Where your data must not leave your walls, we run open models on infrastructure you control.

We specialize in regulated industries with high data privacy requirements: Healthcare (HIPAA-compliant), Financial Services, Legal (attorney-client privilege), Manufacturing (process optimization), and Retail (inventory management, customer service). Our expertise lies in developing AI solutions that meet industry-specific regulations.

Implementation duration depends on project scope. A typical project goes through three phases: Discovery (2-4 weeks): Requirements analysis, architecture design, POC; Design & Build (4-12 weeks): Development, integration, testing; Deploy & Scale (2-4 weeks): Production deployment, training, optimization. Smaller automation projects can go live in 6-8 weeks, while complex enterprise solutions require 3-6 months. We deliver intermediate results in 2-week sprints.

Most clients see first measurable results within 60-90 days after go-live. Typical ROI metrics: Process automation: 40-70% time savings within 3 months; Chatbot implementation: 30-50% reduction in support tickets in 2 months; Document processing: 80%+ acceleration in 1 month; Custom AI models: 6-12 months break-even, depending on complexity. We define clear KPIs before project start and track them continuously.

No. We handle the entire technical implementation. Your team only needs: Domain expertise in your business process; The ability to articulate requirements; Willingness to collaborate during onboarding. We provide comprehensive training for end users and ensure your employees can use the systems intuitively. Our solutions are designed for business users, not developers.

We specialize in highly regulated environments. Because every model runs inside your own infrastructure and no data leaves it, the architecture is designed to sit inside the regimes our clients answer to, principally GDPR and HIPAA. We document the controls we implement, conduct regular audits, and support your own certification work. We do not hold SOC 2 or ISO 27001 attestations ourselves, and we will say so in writing.

We offer flexible pricing models: Project-based: Fixed price for defined scope (ideal for POCs, pilots, specific automations); Retainer: Monthly flat fee for ongoing development and support; Time & Materials: Hourly rates for exploratory projects or ad-hoc support. All projects start with a free initial consultation (60 min), where we evaluate use cases and create a non-binding offer. Typical project starts range from €15,000-50,000 for POCs.

Absolutely, we actually recommend it! 90% of our clients start with a Proof of Concept (POC) or pilot project. Typical pilot process: Week 1-2: Discovery workshop, use case definition; Week 3-6: POC development and testing; Week 7-8: Presentation, ROI calculation, Go/No-Go decision. Pilots typically cost €15,000-30,000 and last 6-8 weeks. If successful, we scale to enterprise implementation.

We provide comprehensive support at all levels: Onboarding: Dedicated project manager, technical training, documentation; Go-Live: 24/7 support during the first week, monitoring, bug-fixing; Post-Launch: SLA-based support (response time: 4-24h depending on tier), monthly reviews, feature updates; Maintenance: Continuous optimization, security patches, performance monitoring. All enterprise clients receive a dedicated account manager and technical contact.